Privacy Policy

Introduction

At Beyond Home Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Physical address
• Profile photo (optional)

For Helpers Only

• Government ID for verification (Aadhaar)
• Bank account details for payments
• GPS location during work hours

For Customers Only

• Service address
• Payment information
• Service preferences and requirements
• Family size and household requirements

Usage Information

• Device information and IP address
• Website and app usage patterns
• Communication history with our support team

Mobile Application Data

Location Information

Our Helper mobile app collects precise GPS location data during designated tracking windows (9:00 AM, 1:00 PM, and 6:00 PM) when helpers open the app. This data is used to verify service attendance at customer locations. Location is captured only when the app is actively in use and with user consent.

Device Information

We automatically collect:

• Device type and model
• Operating system and version
• Unique device identifiers
• App version
• IP address

This information helps us provide technical support and improve app performance.

Push Notifications

We use push notification tokens to send:

• Job assignment alerts
• Attendance reminders
• Billing and payment updates
• Service-related announcements

You can disable push notifications in your device settings at any time.

Camera and Storage Access

The app may request access to your device camera and photo library for uploading profile pictures or work-related documentation. This access is optional and only used when you initiate these actions.

Find Helpers Near Me (Location Matching)

To help app-based customers find helpers nearby, the BHS app uses location data:

• With a customer's permission, the app uses the customer's approximate or precise location to show helpers near them ("Find Helpers Near Me").
• A helper appears in these results only if the helper has turned on their Discovery setting. Discovery is off by default, and a helper can turn it off at any time.
• Customers can change or revoke location permission in their device settings at any time; discovery features may not work without location access.
• Location is used to surface nearby helpers — it is not used to track a customer's movements.

Contact Reveal

When an app-based customer and a helper are matched, the helper's phone number may be shared with that customer so the two can connect:

• A helper's number is shared only if the helper has turned on their Contact Reveal setting. Contact Reveal is off by default, and the helper controls it at any time.
• Each contact reveal is logged — recording which customer was given access, and when — as a record of the disclosure. This log is retained as described in "Data Retention & Deletion" below.

Subscription & Payment Data

For app-based customers on a paid subscription, BHS processes subscription-related data — your plan, subscription status, and start/expiry dates.

• In the current version of the app, subscription payments are arranged and collected directly by BHS (there is no in-app or app-store payment). BHS records only what is needed to activate your subscription and to meet billing, tax, and fraud-prevention obligations.
• BHS does not store full card numbers or bank credentials for this purpose.
• If BHS later introduces an in-app or app-store payment method, this section will be updated before that method goes live.

Age Information

Where BHS needs to confirm that a user meets a minimum age, we collect a date of birth and derive an age in whole years from it. The app stores and uses the derived age in years — it does not retain your raw date of birth on your device. This is a deliberate data-minimization choice: we keep only what the feature needs.

In-App Messaging & AI Analysis

Messaging. Messages you send through in-app chat or support channels are stored so the conversation stays available to you and to the people you are communicating with. They are retained as described in "Data Retention & Deletion" below.

Automated analysis. BHS uses automated analysis — including AI / large-language-model tooling — on certain staff-entered and service-related text to assess its quality and completeness and to generate operational insights that help us improve service. This analysis supports service quality; it is not used to make a legally significant decision about you without human review.

Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion:

• Personal data is removed within 30 days, except where longer retention is required by law.
• Transaction and billing records are kept as long as the law requires (up to 7 years).
• Consent and acceptance records, and contact-reveal logs, are retained as legal evidence for as long as needed to establish, exercise, or defend a legal claim.
• Background-verification records and the related consent records are retained as legal evidence — beyond the 30-day window above — for as long as needed to meet legal, regulatory, and evidentiary obligations, or to establish, exercise, or defend a legal claim.
• Anonymized data that no longer identifies you may be retained indefinitely for analytics.

To request deletion of your account or data, contact us using the details in "Your Rights" below. We will respond within the timeframe required by applicable law.

Your Rights (DPDP Act 2023)

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data BHS holds about you.
• Correct inaccurate or incomplete information, and complete or update it.
• Request erasure of your personal data.
• Withdraw a consent you previously gave (this does not affect processing already carried out).
• Nominate another individual to exercise your rights in the event of your death or incapacity.
• Raise a grievance about how your personal data is handled.

To exercise any of these rights, or to raise a grievance, contact our Grievance Officer:

We will acknowledge your request promptly and respond within the timelines required by law. If your concern is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India.

How We Use Your Information

We use collected information to:

• Provide and manage helper services
• Match you with suitable household helpers
• Process payments and billing
• Verify helper attendance and location
• Communicate service updates
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing

We may share your information with:

• Household helpers (to facilitate service delivery)
• Payment processors (for billing transactions)
• Cloud service providers (for data storage)
• Analytics providers (for app improvement)
• Background-verification agencies (see "Background Verification & Verification Partners" below)
• Legal authorities (when required by law)

We do NOT sell your personal information to third parties.

Background Verification & Verification Partners

To verify helpers, BHS performs identity verification in-house — Aadhaar-based identity verification through the Government of India (UIDAI) process — and, only with the helper's consent, shares specified helper personal data with independent third-party verification agencies solely for background-verification purposes:

• verifyKaro (InstaVeritas India Pvt Ltd) — receives a copy of the helper's Aadhaar (identity) document, along with name, date of birth, and address, to perform a criminal court-record check and a physical address verification.
• A separate police-verification agency — where police verification (PVC) is requested on demand, receives the data needed to submit the police-verification application.

These are independent third-party agencies, and data is shared with them solely for background verification. Identity/Aadhaar verification is performed in-house by BHS; the criminal court-record and address checks are performed by verifyKaro; police verification is performed by a separate agency. Verification results reflect information available from third-party and government sources as of the date of the check.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at contactus@beyondhome.services.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.