Refund, Replacement & Cancellation Policy

Refund Policy

• No refunds are issued since payments are post-service.
• Onboarding fees are non-refundable (including unused replacement visits), except that 50% of the onboarding fee is refundable if BHS is unable to provide a suitable replacement within 7 working days of your request.

Replacement Policy

• 2 permanent replacements included per subscription; further replacements require new onboarding fee.
• Rejection after meeting counts toward replacement limit; cancellation by Helper before joining does not.
• Replacement requests must have valid reasons (Helper ceasing work, frequent absences, skill issues, etc.).
• Discriminatory or biased replacement requests will not be entertained.
• Temporary replacements are subject to availability and may not cover full service period.

Cancellation Policy

No replacement or refund in cases of:

• Mistreatment or unsafe conditions for Helpers
• Relocation without notice
• Cancellation by customer choice
• Hiring through other sources during the service period
• Observation period rules apply before permanent onboarding.