1. Acceptance of Terms
By accepting an invitation, accepting these Terms in the app, or using any listing feature, you confirm that you are at least 18 years old and that you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the app's listing features.
These Terms apply when you list yourself on the Beyond Home Services ("BHS", "we", "us") app and connect with customers directly — they are different from the appointment terms that apply to helpers placed and managed by BHS. We may update these Terms; if we make a material change, we will ask you to review and accept the updated version in the app before you continue.
2. What Listing Means
Listing means your profile may appear in the BHS app so that customers near you can find you and send you a connection or work request. BHS provides the technology that makes you discoverable — it does not assign you work, set your pay, or manage your jobs.
You decide whether to accept any request. Choosing to be listed does not obligate you to accept any particular customer.
3. Not Employment
Listing yourself on the app does not make you an employee, contractor, or agent of BHS. Under these app-listing terms, BHS does not:
- Pay your salary or process your wages.
- Hold a security deposit or a retention allowance.
- Require a minimum-months commitment or a notice period to BHS.
- Assign, schedule, or supervise your work.
- Provide a uniform, accessories, or a performance/bonus programme.
The work arrangement is directly between you and the customer. You are free to list yourself, to pause your listing, or to stop using the app at any time.
4. Your Two Consents
Your visibility in the app is controlled by two separate switches, both off by default and both changeable by you at any time in the app's settings:
- Discovery — when ON, your profile may appear in customers' search and "near me" results. When OFF, you do not appear in search.
- Contact Reveal — when ON, your phone number may be shared with a customer you have been matched with, so they can reach you. When OFF, your number is not shared.
These are independent: you may choose to be listed but not contactable. If you turn Discovery off, Contact Reveal is also treated as off — a customer cannot be given your number if they cannot find you.
5. Working With Customers
- You agree your rate, working hours, scope of work, and leave directly with the customer.
- The customer pays you directly. BHS does not collect or disburse your wages for app-based engagements.
- You are responsible for the quality and reliability of your own work.
- You may decline any request and may end an arrangement on terms agreed with your customer.
There is no penalty from BHS for engaging a customer found through the app on your own terms — direct engagement is how this app works.
6. Conduct & Safety
When using the app and when working, you agree to:
- Provide accurate profile information and keep it up to date.
- Treat customers with respect and courtesy.
- Perform agreed work honestly and professionally.
- Follow reasonable safety and hygiene practices, and decline or stop work in unsafe conditions.
- Not use the app for any unlawful purpose, and not misuse or interfere with the app.
7. Liability; Disputes
- BHS provides the app and its listing features on an "as is" and "as available" basis.
- Because BHS does not employ, pay, or manage you, BHS is not liable for the acts, omissions, conduct, payment, damage, loss, injury, or any dispute arising between you and a customer.
- Any disagreement about work, payment, schedule, or conduct is between you and the customer. BHS does not arbitrate or mediate such disputes. You may report safety concerns or policy violations to BHS so we can consider account action, but this does not make BHS a party to the dispute.
- Any criminal act must be reported directly to the police. BHS will cooperate with lawful authority requests.
- BHS may suspend or terminate your listing if you breach these Terms, misuse the app, or act unlawfully.
8. Changes; Contact
We may amend these Terms from time to time. The "Last Updated" date at the top of this page indicates the current version; material changes will require your acceptance in the app before you continue.
These Terms are governed by the laws of India, and any dispute relating to the app or these Terms is subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
Contact: Beyond Home Services, 404, Fortune Business Centre, Vishnu Dev Nagar, Wakad, Pune 411057, Maharashtra, India · contactus@beyondhome.services · +91 94227 99158