Subscription Policy

    Last Updated: 24 October 2026

    This policy explains the subscription plans, billing, and cancellation terms for customers who use the Beyond Home Services ("BHS") app to find and manage a helper directly.

    1. Plans & Pricing

    The Beyond Home Services ("BHS") app offers a free trial followed by a paid annual subscription. Your subscription pays for access to the BHS app and its features — it is not a payment for any helper's work; you pay your helper directly.

    • Free Trial — ₹0. New app-based customers start on a 3-month (90-day) free trial, which gives you time to discover helpers and use the app's core features at no cost. The trial is applied automatically when you sign up.
    • Annual Plan — ₹1,188 per year, plus applicable GST. After the free trial, continued access to the paid features requires the annual subscription, billed once per year (equivalent to ₹99 per month). The price shown in the app at the time you subscribe is the price that applies.

    Plans, prices, and feature limits may be adjusted by BHS (see Section 7).

    2. Billing & Auto-Renewal

    • The Annual Plan is billed once, upfront, for the full 12-month term.
    • Subscriptions do NOT auto-renew. There is no recurring charge and no stored payment instrument. When your term is ending, you choose whether to renew by arranging payment with BHS again — nothing is charged automatically.
    • In this version of the app there is no in-app or app-store payment. To start or renew the Annual Plan, contact BHS support from the app's upgrade option or via the details in Section 6; BHS confirms your payment and activates the subscription on your account.

    3. Cancellation

    • Because the subscription does not auto-renew, there is no recurring payment to "cancel" — if you do nothing at the end of your term, the subscription simply lapses (see Section 4).
    • You may stop using the paid features at any time. Stopping use partway through a paid term does not, by itself, create a refund entitlement — see Section 5.
    • You can ask BHS to deactivate your subscription early by contacting support; this does not extend or refund the remaining term unless Section 5 applies.

    4. What Happens If Your Subscription Lapses

    When your free trial or a paid term ends without renewal, your account moves to a limited, read-only mode:

    • Your account and data remain intact and are retained in line with our Privacy Policy.
    • Paid features — including helper discovery ("Find Helpers Near Me"), new connections, and the management tools — are locked until you resubscribe.
    • You can still sign in and view your existing information in read-only form.
    • Resubscribing through BHS restores full access; your data is not deleted on a lapse.

    5. Refunds

    • Payment for the Annual Plan is collected directly by BHS (there is no app-store purchase in this version), so any refund request is handled by BHS directly — not by an app store.
    • The annual subscription fee is generally non-refundable once the paid term has begun, because the fee buys access to the app for the term.
    • Nothing in this Policy limits any refund or cancellation right that the law of your jurisdiction grants you and that cannot be waived. Where a genuine issue prevents you from using the service, BHS may, at its discretion, consider a pro-rata or goodwill refund.
    • To request a refund, contact BHS using the details in Section 6.

    6. Billing Disputes

    For any question about a charge, an activation, or what your plan includes, contact BHS support:

    Because BHS collects subscription payments directly, billing questions are resolved by BHS support — there is no separate app-store billing channel in this version.

    7. Changes to Plans or Pricing

    BHS may change its plans, features, feature limits, or pricing. If a change affects your subscription, BHS will give notice in the app and/or by email before it takes effect. A price change does not affect a term you have already paid for — it applies only if and when you choose to renew, and you are free not to renew at the new price.

    This Policy forms part of the Customer Terms (App Direct) and is governed by the laws of India, subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

    Contact: Beyond Home Services, 404, Fortune Business Centre, Vishnu Dev Nagar, Wakad, Pune 411057, Maharashtra, India · contactus@beyondhome.services · +91 94227 99158

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