1. Acceptance of Terms
By creating an account, accepting these Terms in the app, or using any feature of the Beyond Home Services ("BHS", "we", "us") app, you confirm that you are at least 18 years old and that you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the app.
These Terms apply when you use the BHS app to discover, book, and manage a helper directly — they are different from the terms that apply to customers whose helper was placed and is managed by BHS. We may update these Terms; if we make a material change, we will ask you to review and accept the updated version in the app before you continue using affected features.
2. What BHS Provides
BHS provides a technology platform that helps you:
- Discover helpers near your location, including the "Find Helpers Near Me" feature.
- Send a connection or booking request to a helper you choose.
- Manage an ongoing arrangement — view attendance, schedules, and related information through the app's tools.
BHS provides the software and the introduction. The cleaning, cooking, child-care, or other domestic work is performed by an independent helper whom you select and engage directly.
3. What BHS Does NOT Provide
Under these app-based terms, BHS does not:
- Employ, supervise, or manage the helper you engage.
- Guarantee the quality, availability, punctuality, or conduct of any helper.
- Pay the helper's wages or process the helper's salary on your behalf.
- Charge an onboarding fee, issue a service invoice for the helper's work, or run a trial, replacement-guarantee, or leave-management programme for app-based engagements.
- Verify, vet, or background-check helpers as part of this app-based service. Any verification information shown in the app is provided for convenience and is not a guarantee.
The relationship for the actual domestic work is directly between you and the helper.
4. Finding & Engaging a Helper
- You choose which helper(s) to contact and engage. The decision is yours.
- You agree the rate, schedule, scope of work, and leave arrangements directly with the helper.
- You pay the helper directly. BHS does not collect, hold, or disburse the helper's wages for app-based engagements.
- A helper appears in the app only with their own consent, and their contact details are shared with you only when the helper has opted in to contact sharing.
5. Subscription & Billing
Access to certain app features may require a paid subscription. Subscription plans, billing, auto-renewal, cancellation, and refunds are governed by the separate Subscription Policy, which forms part of these Terms. Your subscription pays for access to the BHS app and its features — it is not a payment for the helper's work.
6. Your Location Data
To show you helpers near you, the app uses your approximate or precise location with your permission. How we collect, use, and retain location data is described in our Privacy Policy. You can change location permissions at any time in your device settings; some discovery features may not work without location access.
7. Conduct & Non-Discrimination
When using the app and interacting with helpers, you agree to:
- Provide accurate account information and keep it up to date.
- Treat helpers with respect and courtesy.
- Provide a safe environment for any helper who works at your home; a helper may decline or stop work in unsafe conditions.
- Evaluate helpers on skills, reliability, and conduct — not on language, religion, caste, gender, age, or other personal attributes. Discrimination or harassment is prohibited.
- Not use the app for any unlawful purpose, and not misuse, copy, or interfere with the app.
8. Liability
- BHS provides the app and its discovery features on an "as is" and "as available" basis.
- Because BHS does not employ or manage the helper, BHS is not liable for the acts, omissions, quality of work, conduct, damage, loss, injury, or any dispute arising between you and a helper.
- Background verification: Where BHS facilitates background checks, these are performed by independent third-party agencies and reflect information available from third-party and government sources as of the date of the check. BHS does not conduct or guarantee these checks and is not liable for any act or omission of a helper.
- Any criminal act must be reported by you directly to the police. BHS will cooperate with lawful authority requests.
- To the maximum extent permitted by law, BHS's total liability in connection with the app is limited to the subscription fees you paid to BHS in the three (3) months before the event giving rise to the claim.
- BHS is not responsible for service interruptions caused by events beyond our reasonable control.
9. Disputes
Any disagreement about the work, payment, schedule, or conduct is between you and the helper. BHS does not arbitrate, mediate, or take sides in such disputes, and is not obliged to provide a replacement helper. You may report safety concerns or policy violations to BHS so we can consider account action, but this does not make BHS a party to the dispute.
Account suspension. BHS may suspend or terminate your account if you breach these Terms, misuse the app, or act unlawfully. You may stop using the app at any time; subscription consequences of stopping are covered in the Subscription Policy.
10. Changes; Contact
We may amend these Terms from time to time. The "Last Updated" date at the top of this page indicates the current version; material changes will require your acceptance in the app before you continue using affected features.
These Terms are governed by the laws of India, and any dispute relating to the app or these Terms is subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.
Contact: Beyond Home Services, 404, Fortune Business Centre, Vishnu Dev Nagar, Wakad, Pune 411057, Maharashtra, India · contactus@beyondhome.services · +91 94227 99158